Experience something new every moment
Visit Cali and be amazed.
Status Súper Host
since 2020
Discover Exstr:
History
EXSTR had its beginnings in June 2020 as a project primarily aimed at managing a building nearing completion, in collaboration with a group of investors led by Patrick. The search for a hotel operator proved to be a daunting and challenging task for Patrick, as he couldn’t find a suitable one anywhere. Driven by this need and his entrepreneurial vision, Patrick made the bold decision to establish his own company to undertake this management task. At this crucial moment, he turned to Harold, a former colleague from another company, to join as a partner in this exciting business venture.
Harold, with his impressive eight years of experience working with the Marriott group in New York, brought a valuable wealth of knowledge and skills to the project. His background in the hotel industry had prepared him exceptionally well to face the challenges and opportunities that would arise on EXSTR’s journey.
Backed by the experience and commitment of both partners, EXSTR embarked on its journey with a solid foundation and a clear vision for success in managing high-quality properties and hotel services.
Our Midset
Value proposition
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Mision
To have the privilege of providing a unique experience for our guests during their stay, offering a highly personalized and high quality service, leaving an unforgettable impression on them, which adds value to our company, tourism and our stakeholders.
Vision
To take hospitality service always to the next level, maintaining our high standards of Quality, pleasantly surprising our guests with our Team, our properties and our processes to be more successful every day.
Exstr team
Conoce un poco sobre los profesionales detrás de nuestra compañia
Patrick Spanfelner
Co-founder
7 años invirtiendo en propiedades para contratos de corto plazo. 60+ apartamentos amoblados terminados en Cali. Anteriormente socio de empresa con 200+ apartamentos amoblados
Harold Gonzalez Ruales
Co-founder
8 años trabajando con grupo Marriott en Nueva York y 2 años con Lifeafar en Colombia. Experto en administración de hospedaje y servicio al cliente.
Exstr has 32 employees. Apart from Patrick and Harold, most are young people who have been given an opportunity because of their positive attitude. The company places less emphasis on employees' resumes than on their willingness to learn and work.
Pillars
QUALITY POLICIES
- Design spaces that make our guests feel at home.
- To be very attentive to our guests, before, during and after their stay.
- Treat our guests as if they were our best friends.
- To have the highest standards of cleanliness
- Ensuring that our customers feel secure at all times.
- Continuous improvement of our processes
- Creativity and innovation in the provision of tourism services that enhance the guest experience.
- Improved response times
- Continuous improvement of service delivery.
- Zero Error Approach.
- Listen to the suggestions of our customers and our team.
Why Exstr?
It's the small details that really matter,discover how our focus on the finer points distinguishes us.
Why Exstr?
It's the small details that really matter,discover how our focus on the finer points distinguishes us.
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